Terms and Conditions

By using this site and shopping at Polly's you agree to the terms and conditions set out below.

Product Descriptions and Pricing

We aim to make our descriptions as accurate as possible; however, prices, colours and specifications are subject to change, and we acknowledge that mistakes sometimes happen. In such cases, we will endeavour to inform you at the time of your enquiry or purchase. Measurements provided by our suppliers are quoted in good faith, although we are always happy to re-measure items on request.

Price Matching

We hope that customers understand that as a small, local business, we are unable to match prices or special offers of other retailers, although we try to be as competetive as possible.

Sale Items

All items displaying a red 'Sale' tag have previously been sold at a higher price. All sale items are brand new and have been reduced in price in connection with a promotional offer or because the product is 'end of line'. Stock of sale items may be very limited and, to avoid disappointment, customers are strongly advised to contact us before making a special journey. We will happily reserve any item of stock for you.

Refunds and Returns

Toys are generally designed to withstand some rough handling, however, neither we nor our suppliers can be held responsible for damage or breakage caused by careless or inappropriate use. We will provide a replacement or offer a refund, according your statutory rights, should you find a product to be genuinely defective within a reasonable time limit. Any manufacturer's guarantee is in addition to your statutory rights.

If, upon receipt of a product, you find it to be unsuitable, you may return it to us within 14 days for a refund or exchange, providing that it is returned unused and complete, in its original and, as far as possible, undamaged packaging. All returns by post must be notified to us prior to sending the goods back, and we recommend using insured postage for everyone's peace of mind. Please retain proof of posting as we will only process a refund upon receipt of the item. The cost of return postage is not refundable. Refunds on sale items will be to the value of the price in force at the time of purchase. Please keep your receipt as proof of purchase and price paid.

Child Safety and Suitability of Items

All our toys and clothing ranges meet or exceed current British and EU standards; however, we would remind our customers that younger children, especially, should be supervised whilst at play, in order to minimise the risk of accident or injury. It must be also be remembered that small toys or components which can be detached from a product (either by design or otherwise) can pose a choking hazard, regardless of age. Therefore, any suggested age range does not constitute a guarantee of suitability, nor does any omission of information relating to small parts. Some products may have a CE mark, red triangle or ISO number relating to flame retardency, however, this does not make the item fireproof. Safety with cigarettes and naked flames, such as candles, is of paramount importance. Customers are respectfully requested to exercise common sense when making a purchase and to talk to us if they have any questions or concerns about a product.

Privacy, security and GDPR

Your privacy and security are important to us. With regard to GDPR (General Data Protection Regulation) which came into force in May, we do not keep a customer database and this website does not store 'cookies' on your computer or collect any information from you or your computer when you view our website. However, when you contact us, we may request and temporarily store your details in a book to fulfil an order or enquiry. This information is not used for marketing. We never pass customer information to our suppliers or other third parties other than at your specific request - for example, some suppliers may send special order items directly to you. Details of credit / debit cards are entered directly into our POS (Point of Sale) machine at the time of payment and are not stored.

Internet safety and social media

The ways in which we do business have diversified. We have, for example, begun to advertise and update customers through social networking media. Whilst this has many benefits for Polly's and our customers, social networking media can be abused. Whilst we take every care when posting messages and encourage others to use these media responsibly, we cannot be held responsible for content, links or remarks on any social media sites beyond that which we oursleves have uploaded. Please report any concerns about content directly to the social media provider. We do not use responses for any analytical or maketing purposes. We will never contact you to ask for any details of logins, security passwords or other sensitive information relating to your use of social media. If anyone calls or e-mails claiming to represent us and requests sensitive information, please decline the request and let us know.


Most of the images on this website are subject to copyright restrictions, and appear with the kind permission of our suppliers. Visitors to the site are asked to respect copyright by not downloading images for commercial use.

© Polly's Children's Emporium 2018.